How to Write a Thank You Note When You Don't Want To, but You Need To

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How to Write a Thank You Note When You Don't Want To, but You Need To

Dear Office Mom,

I always write a thank you note to clients at the end of a project. I need advice on how to end on a good note with a client when it wasn't the easiest job, but I want to leave a good lasting impression. This client was hell to work with, but now that they have the product is happy and pleasant. I don't want to work for them again, but other business could still spin-off from the project we worked on together. Anything would help! -  L. Marie

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How to Bounce Back After a Promotion Doesn't Go As Planned

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How to Bounce Back After a Promotion Doesn't Go As Planned

Dear Office Mom,

I was just promoted to a new role within a health organisation in the UK. Less then two months in, my manager let me know I was trying too hard, she is worried about me and that I have lost my sparkle. I have not had the chance to enjoy my promotion because some of my peers have not given me support and others were angry because of the promotion.  I have lost respect towards my manager because of her lack of support. Am I wrong or was it sabotage, or am I not good enough because I work hard? I am upset and not able to sleep well. I am thinking I want to move on to another job as I am not happy. Please advise me. Thank you. - Fatima

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Is Finishing Up Your College Degee Going to Pay Off?

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Is Finishing Up Your College Degee Going to Pay Off?

Dear Office Mom,
I’m 29, over-worked, underpaid and miserable. I graduated from High School at the top of my class and everyone assumed I would go out into the world and cure cancer or something, but that hasn’t happened…(yet). I made some poor decisions and dropped out of College before finishing with 32 credits to go.  And now I feel stuck in a career with no advancement in sight in a profession that bores the hell out of me. Is it worth going back to school? Or, can I get to the next level without finishing my degree? - Kelly

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How to Handle a Workplace Bully

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How to Handle a Workplace Bully

Dear Office Mom,
I have a new co-worker. She's only been working here for two weeks and yet thinks she has a right to boss me. She bullies me around constantly and yells at me. She is more educated than I am and doesn’t need this job. I need to work. I have to work alone with her so others do not see her behavior once they leave for the day. When managers are around she is very sweet and they just love her. What do I do? - KJ

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How to Handle Conflict With an Older Co-Worker

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How to Handle Conflict With an Older Co-Worker

Dear Office Mom,
I'm having a battle of the generations with my co-worker. She's older and set in her ways. She's got seniority in more ways than one and her word is gospel. I'm in my early thirties and open to trying things differently (mostly more efficiently) and have no issues voicing my objections. We don't really mix. So far there haven't been any knock-down, drag-out fights, but you can start to feel the tension. There is so much I can learn from her and would love to have a solid working relationship with her. Any advice?  - Andrea

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How to Respond to Your Boss' Negative Feedback

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How to Respond to Your Boss' Negative Feedback

Dear Office Mom,

I'm in my mid 20's and currently, work for a not for profit organization in finance. I am currently learning to do new tasks that are at a higher level. We got along well before she became my boss however now my boss often criticizes me and because we have an open plan office space everyone can hear her. She often says things like I'm trying too hard, that I'm wrong, or she makes me re-correct tasks 3-5 times, and overwrites my comments in report writing and letters. She raises her tone at me when I do things wrong. I am the youngest in the office of older, mature women so it may be my age.  What should I do?  - Anna

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Tips to Get Back on Top After a Demotion

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Tips to Get Back on Top After a Demotion

Dear Office Mom,
I'm a recent college graduate and secured my dream job in Event Production after a lengthy interview process. Things were great for a couple of months. I was enthusiastic about my future and thrilled to be getting experience right after graduation. I gave up nights and weekends to learn, meet with clients, shadow and facilitate events. Out of nowhere I was pulled aside and told I was going to be sidelined because I was "too inexperienced" for the job I was hired to do and they wanted me to learn the fundamentals before having me out there on my own. They told me 6 months. Icontinued to sacrifice my personal time to prove my worth. It's coming up on 6 months and they haven't mentioned it yet. Any ideas? 

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Tips to Stop the Food Bandit at Work

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Tips to Stop the Food Bandit at Work

Dear Office Mom,

Someone has been stealing food from our office refrigerator. Sad to say, it looks like it's my boss! I had to go to her office to get something and on my way out I glanced down and saw my lunch bag crumpled up in her trash can.  I opened it and my Lean Cuisine with my name on it was inside. I can’t believe she stole my lunch! I don’t know if I should say anything or not. My friends say no way, but this is just wrong and I am pissed. What do you think? - Kelly

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How to Bounce Back After the Boss Gives You Negative Feedback

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How to Bounce Back After the Boss Gives You Negative Feedback

Dear Office Mom,

I just started a new job with a new company, and my boss told me she thinks I am “trying too hard”. I am shocked. I guess I was just excited and trying to do my best. I was hired because of my background and because in my last job I got great reviews and was promoted several times. She said I was coming on too strong, and I was intimidating to my team. I don’t know what to do. I’m keeping my head down and just doing my job.  How much should I change, or should I start looking for another job now -- Danielle

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How to Handle Customer Feedback When You Disagree: I'm not rude!

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How to Handle Customer Feedback When You Disagree: I'm not rude!

Dear Yom,

My manager gave me some feedback last week, and I’m having a hard time processing it. Apparently a customer complained that I had been rude. Another customer complained last month. My manager said she knows that I'm direct and sometimes seem unapproachable around the office. I don’t socialize much at work. I come in and focus on my job.  But I don’t think I’m a rude person. I’m polite, and I respect others. She wants me to think about the customer’s perception and we’re going to talk about it in our next 1-on-1.  Do you have any suggestions for me? - Sam

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Packing Tips for Your First Business Trip

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Packing Tips for Your First Business Trip

Dear Office Mom,

I’m going on my first business trip next month, and I’m not sure what to wear. We have a very casual dress code in our office, but our clients are more conservative. My traveling companions are both guys, so they’re no help, but one said he's taking a suit, but will take the jacket and tie off as needed. We’re in their office two days, and we’re taking them to dinner the first night. I’m 23 and wear a size 8-10. Any advice on what to wear? I don't want to be under or over dressed. Thanks.  - Allison

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How to Keep Sensitive Information From Prying Co-Workers

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How to Keep Sensitive Information From Prying Co-Workers

Dear Office Mom,

Recently, I was promoted from an Admin Assistant in one department to HR Specialist where I work. As excited as I am about this promotion I have run into a major dilemma. My former supervisor and I became friends, and she quickly took on the role of my Office Mom for the year I worked with her, supporting me and helping me develop professionally. Now that I’m in HR she has tried to get other employees' salary and bonus information. I have refused to give her any information making things very uncomfortable for us. Obviously, we have strict policies about confidentiality, I have distanced myself, but as the probing continues I'm at a loss for what I should do because of our personal relationship. Any advice is greatly appreciated. - Anna

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