How to Handle Customer Feedback When You Disagree: I'm not rude!

How to Handle Customer Feedback When You Disagree: I'm not rude!

Dear Yom,

My manager gave me some feedback last week, and I’m having a hard time processing it. Apparently a customer complained that I had been rude. Another customer complained last month. My manager said she knows that I'm direct and sometimes seem unapproachable around the office…

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