If you’re the manager of a general practice, or perhaps you’re a practitioner returning to work? Whichever role you have in the general running of a medical practice, you need to listen up. It’s one of the best things that you can do. You’ll be dealing with all of the people who will most likely need returning treatments and appointments, so being able to build a bond with the patients coming through your door is so easy. But, we have to admit, across the world medical practices are failing their patients. We know that there’s a massive strain on health care at the minute for many different reasons, but we don’t feel patient experience and care should drop due to this. You’re the first port of call, so knowing some of our key points to make your medical practice perfect will go a long way. So, whatever role you play in the management of one, here are some of the things we think you should be focusing on.
Perfect Patient Experience
If a patient is coming into a medical practice, they’re going to be on edge. No matter what they’re coming in for, some part of their mind is going to be wondering what you’re about to say to them with regards to the problem they had. So the last thing they’re going to need is someone who really doesn’t have the time of day for them sat in the room. You, as a practice manager or practitioner, need to make sure their stay in the practice is excellent from start to finish. From the receptionists always greeting with a smiling face and a bubbly attitude, to the practitioner soothing the patient as soon as they walk through the door. A hostile environment, like many practices are, can be so off putting, especially for people who are already scared of going to the doctors. Keeping waiting times down to a minimum is also important. They will be taking time out of their day to come to your practice, they won’t usually have much time to waste!
You need to make sure you’re having start of the art equipment if you want to keep the practice running smoothly and more efficiently. New equipment helps better and more accurate diagnosis, makes the time the patient spends in the practice minimal, and actually looks professional for the practice. You could buy an ultrasound machine that gives clearer and more precise images, you could buy a blood pressure machine that’s electronic rather than the handheld ones etc. If a patient is coming in and sees old equipment everywhere, notices that some of it can’t be used because it doesn’t work, and perhaps even has a wrong diagnosis, you’re always going to have a bad reputation!
The perfect reputation is something you definitely need to have. The worse your reputation, the more likely you are to be shut down in the long run. Patients chose which practice they want to visit, and it definitely won’t be yours if they hear anything negative about it! So, always try and maintain a good reputation, to keep the flow of patients coming!