Even though the internet has had a huge impact on business communications, (or, at least, phone calls) are still an essential part of any business. Talking on the phone is often the quickest and clearest way to discuss something, so both internal and external phone calls are necessary. However, if your business relies on phone calls, you can end up with a larger bill than you might like. Fortunately, there are ways to save money so that you can keep making phone calls without spending too much. Assess how you're doing things now, and consider whether any of these options could help you to save.
Get Rid of Unnecessary Features
Take a look at all of the features that you pay for in your phone package. Considering whether you need them all could help you to switch to a different package and save a lot of money. If you're not sure whether some features are useful, you can check by carrying out an audit or just a simple survey among your staff. Find out which features are used and which aren't so that you can decide whether it's a good idea to drop any of them. Maybe you don't need call forwarding or caller ID as much as you thought you would.
Look for Special Offers
It's always a good idea to be on the lookout for any special offers that could benefit you. Can you get a phone package that includes free long-distance calls? Maybe there are some that are cheaper during your busiest hours or that will help you to save in some other way. Just make sure that you're actually saving money, and not just being drawn in by a special offer. If it costs more than you intended to spend, you're not saving any money, even if you get extra features with it.
Consider Dropping Cell Phones
If you give your employees cell phones, consider whether it's really worth the cost. Do your employees use them much? Have you only given them cell phones because you're worried about them bringing in their own devices? One thing you probably don't need cell phones for is internal calls. Consider looking into cheaper alternatives that will still allow them to communicate as and when they need to. Tools like Skype or Whatsapp might be useful for interoffice communications or even for staying in touch with remote workers and outsourcers.
Voice over IP (VoIP) can be a more affordable way for many businesses to make phone calls. This system uses the internet to make phone calls possible, which can work out much cheaper than a traditional phone line. An IT provider like Dyrand Systems can help you get set up with VoIP so that even installation is affordable. It can offer lots of flexibility where features are concerned, so you only have to pay for what you need.
Save money on your business phone calls by taking stock of what technology you use now and looking at how you could improve it.