Cyber crime and everything that comes with it is a tech challenge any entrepreneur faces. Even those who don’t sell online likely keep compromising information in computer files. We live in the age of the paperless office, after all. And, you can bet there are customer details on record which any hacker would be all too happy to get hold of. Worse, these aren’t thieves you can stop with a security guard or a watchful eye. These are knowledgeable individuals who, let’s face it, probably know more about computers than you do.
You might assume, then, that customers would be understanding of a breach here. You’re only human, after all, and the primary loss would be yours. Hackers drain online accounts as well as stealing information. Sadly, though, your customers won’t care about that. What they will care about is the risk you’ve put them under. And, trust us; they will blame you. That’s why, if you haven’t already, you need to put every measure in place to stop cybercrime. Failure to do so could see you facing these accusations from people who once valued your services.
Given time management and organization are essentials, the last thing you want is for customers to call you unprepared. A small word like this can do real damage to your reputation. Future customers would undoubtedly think twice before doing business with an unprepared company. The easiest way around this accusation is to prepare. You need to prepare for the worst by turning to managed IT services for businesses who can monitor and prevent breaches like this. You should also invest in the best antivirus software you can find to keep viruses at bay.
If there’s one thing a business doesn’t want thrown at them, it’s an accusation of unprofessionalism. But, how can your customers think anything else if you let a thief stroll right in and breach your security? Again, stopping this from happening in the first place is your best bet. Even if the worst does happen, you can weather this accusation by having a disaster plan in place. Contacting all customers and offering compensation, for instance, could see you smoothing the storm somewhat.
Let us not forget that perhaps the main thing to come from breaches like these is a feeling of broken trust. When customers do business with you, they trust you to have their best interests at heart. They pass on information in the belief you’ll use it in the right ways. But, that illusion will soon be broken if their files get into the wrong hands. Hence why, even if you consider yourself safe, you should further protect confidential information. Storing client files in the cloud rather than on computers, for instance, adds another layer of protection. You can then set about fighting any breaches before they penetrate those inner protections. If you manage that, there’s no reason your customers would even need to know what’s happened. They certainly wouldn’t accuse you of being a villain!