There’s not a company in the world that can afford to have substandard customer service. Even the most successful ones, or the ones that offer products that people can’t do without, put a lot of effort into making sure their levels of customer service are up to modern standards. And if you’re a small business owner, then it’s definitely something you can’t afford to ignore.Read More
Think outside the box. Articles & resources to get you started.
Broaden your knowledge base and expand your skill set with this collection of articles containing work, career and business advice and insights we think you’ll love!
With the influx of customers, you receive on a daily basis, your customers and clients are consciously or subconsciously judging your business. From the sales rep, they spoke to on the phone about ordering a light fitting, to your website advertising your web design services the entrance to your business is no exception. A consumers judgment of your company shall aid them to determine what they think about your professionalism and integrity, to decide whether they will buy a product or service from you.Read More
Building a good relationship with your customers is so important in business. People prefer dealing with a company that has a personal touch because it makes them feel like you actually care about them rather than just wanting to get hold of their money. Knowing your customers also helps you to understand what they want out of a product which is essential when you’re trying to come up with new ideas or boost your sales. But a lot of businesses don’t really know where to start when they’re trying to build a relationship with customers and it really lets them down. If you’re struggling to get to know your customers, here are a couple of tips to help you out.Read More
When business starts to dry up it can be a worrying sign. You may have once enjoyed a steady stream of customers, but now something has changed and it’s causing you to lose customers. Identifying this change will help you to fix the problem so that you can start attracting customers again. Here are just five reasons as to why you may be losing customers.Read More
Whatever line of work you may be embarking on, you always have to deal with clients and keep them sweet on a daily basis. Whether you’re dealing with a query, helping with a project or assisting with their budget, you always have to be at their beck and call every day. You have managed to improve your work habits over time and now you are ready to make your workflow much smoother and speedier for your clients. Managing people will always be a daily struggle of yours, but with these ideas it is set to be a breeze in the near future.Read More